Returns & Exchanges
At The Mango Factory, we take pride in the quality of our fresh produce; if your order arrives damaged or doesn't meet our ripeness standards, we offer a hassle-free replacement or refund within 48 hours of delivery.
Document the Issue
Take clear photos of the damaged fruit and the shipping label as soon as your package arrives to help us process your claim.
Contact Support
Email our team at freshness@themangofactory.com with your order number and the photos within 2 days of receiving your shipment.
Wait for Review
Our quality control team will review your request and verify the condition of the fruit to determine if a refund or reshipment is appropriate.
Resolution
Once approved, we will either ship a fresh batch of mangoes at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing